A: Customer decides the contents of the box, so the number varies. However, we recommend 3-5 products from our selection inside the box
Q: How long does it take to complete a box?
A: The whole process from your order to the shipping takes about 1-7 days, depends on the complexity of the personalization (please allocate 1-2 days for delivery time)
Q: How can the customer estimate the arrival time of the gift box?
A: Customer can adjust the arrival time by inputting the expected arrival time in the order form. Box And Tale will ship the gift box accordingly (disclaimer : arrival time may be late if the courier experiences the unexpected, please allocate some spare time and input the exact address to avoid lateness)
Q: What kind of delivery service will Box And Tale provide?
A: Box And Tale provides delivery service through courier services which range from JNE, J&T, Gojek, Grab, and Uber
Q: If the box arrives and the contents are messed up during deliveries, what is the needed action?
A: Before shipping out the boxes, Box And Tale will give the customer a picture of the assembled and completed gift box. If the unfortunate happens during deliveries, please arrange the products as photographed in the picture
Q: What if the customers have other questions that need to be answered?
A: For other inquiries, please reach us through line@ (@boxandtale) or email us email@example.com